This policy seeks to regulate how we process your Personal Data When Contacting Cool Financial Services Limited via Our Chatbot
a. This privacy policy outlines how Cool Financial Services Limited handles your personal data when you interact with us through our chatbot. This policy is specific to our chatbot and should be read in conjunction with the general Cool Financial Services Limited privacy policy, which can be accessed here.
a. The chatbot has been specifically trained with information about:
i.Cool Financial Services Limited
ii.Our Products and Services
a. A chatbot is an advanced software tool designed to enable human-like interaction through text or voice. It assists with various inquiries related to Cool Financial’s offerings, such as collecting names, addresses, or responding to queries. The chatbot can be conveniently accessed via the chat icon located in the bottom right corner of your screen.
a. When you engage with the chatbot, the personal data relevant to the chatbot includes your name, phone number, and/or email address. No further personal data is required to use the chatbot.
b. We process this personal data to ensure we can respond to your inquiries effectively. The legal basis for this processing is to enable us to answer your queries through the chatbot.
a. To improve the chatbot's responses, we occasionally review customer questions. However, no personal data is used for this purpose.
b. We use the questions posed to the chatbot to generate statistics and evaluate its usage, but no personal data is utilized in this process.
a. Your chat history with the chatbot is retained for one month unless you choose to delete it at the end of the session. You also have the option to download the chat. To delete or download, click the tab icon at the top of the chat window and make your selection.
a. Tawk.to Inc. is the supplier of our chatbot. They process any personal data on our behalf in accordance with a data processor agreement we have in place by using their services.
a. If the chatbot is unable to respond to your query, you will have the option to connect with a customer service representative via chat. Before doing so, you will be asked to provide your name, email address, and phone number.
b. This information is requested while you wait in the "chat queue" as it is typically necessary to efficiently address your issue. Collecting this information upfront helps reduce the time spent waiting to be connected to a customer advisor.
c. The information collected may later be used for email/SMS marketing by our company and will not be used for any other purpose beyond following up on your inquiries and requesting your feedback on your customer service experience. Responding to feedback requests is entirely voluntary.
a. Although the AI Chatbot leverages sophisticated technology, it may occasionally provide inaccurate responses. Users are advised not to depend solely on the chatbot for making decisions.
b. Any pricing details offered by the chatbot are indicative and may not be precise. Our company does not assume liability for any inaccuracies in such information.
a. We make no guarantees regarding the accuracy, completeness, or utility of the information supplied by the chatbot and will not be held responsible for any errors or inaccuracies.
b. Users should verify information obtained from the chatbot by consulting official sources or speaking directly with our staff.
a. The chatbot is intended to assist with basic inquiries and general information. It is not designed to provide detailed or specialized advice.
b. Misuse or abusive behavior may result in restricted or terminated access to the chatbot service.
a. Users must utilize the chatbot appropriately and avoid sharing any content that is unlawful, harmful, or offensive.
b. Users bear full responsibility for any decisions made based on the chatbot's information.
a. These terms and policies may be revised periodically. By continuing to use the chatbot after changes are made, you accept the updated terms.
a. This agreement is governed by the laws of Nigeria.
a. If you have any questions or concerns regarding these terms or the chatbot service, please reach out to us via our website or email.
a. We reserve the right to modify this Privacy Policy and Terms & Conditions at any time.
b. The most recent modification was on 14/08/2024.
